CANCELLATION & NO-SHOW POLICY

We understand that life happens. To provide consistent care and respect everyone's time, we ask for at least 24 hours' notice if you need to cancel or reschedule your (or your child's) appointment.

LATE CANCELLATIONS & NO-SHOWS

Appointments canceled with less than 24 hours' notice, or missed without notice, will be charged a $100 fee. This fee cannot be billed to insurance and is your responsibility.

This isn't a penalty — it's how we fairly compensate your provider for the time and space held specifically for you. Unlike many healthcare settings, your provider reserves that day and time exclusively for you each week, and often can't offer it to another client on short notice.

BEFORE YOU CANCEL

Reach out as early as possible. In many cases, we can switch your session to Telehealth or help you reschedule — often avoiding the fee altogether.

MEDICAID CLIENTS

Late cancellation and no-show fees do not apply. However, repeated missed or late-canceled appointments may still result in discharge from services.

WHEN DISRUPTIONS BECOME FREQUENT

Occasional disruptions are expected. But frequent late cancellations or no-shows can make it hard to maintain a therapeutic rhythm and may affect your continued care. If this becomes a pattern, we'll work with you to explore next steps — which may include pausing or discontinuing services until scheduling is more consistent.

QUESTIONS?

Contact your provider or our intake team — we're happy to help.